Date of Degree


Degree Name

Ed.D. (Doctor of Education)


Department of Counseling and Higher Education (CAHE)


Nyunt, Gudrun


Hutchings, Quortne

Committee Members

Hu, Xiaodan


Student Affairs, Case Management, Minoritized Students, Student Affairs Case Management Model, Academic Concerns, First-Generation College Students, Low-Income College Students, College Students of Color, Case Study, Basic Needs, Psychosocial Stressors


Colleges and universities are incorporating case management services to support the increasing needs and psychosocial stressors of their students. While there is quantitative research on the efficacy of case management services in higher education, there is dearth literature examining the experiences of minoritized college students engaging in these services. The purpose of this study is to better understand how case management services foster minoritized students’ ability to manage psychosocial stressors. This study was informed by the Student Affairs Case Management Model and utilized an intrinsic, qualitative, case study methodology. Data was collected via interviews with six minoritized students participating in case management services and one case manager at a large, private, liberal arts institution in the Midwest. Five themes emerged from the research: (1) supporting the whole student supports minoritized students’ needs; (2) dependability and proactive outreach facilitate minoritized students’ help seeking behaviors; (3) student insight is mutually constructed; (4) collaboratively organizing goals and interventions foster minoritized student ownership of managing life stressors; (5) and providing reassurance builds confidence. The findings of this research can inform case management practice on college campuses to support students that may be experiencing difficulty.


Northern Illinois University

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