Date of Degree
2023
Degree Name
Ed.D. (Doctor of Education)
Department
Department of Counseling and Higher Education (CAHE)
Director
Nyunt, Gudrun
Co-Director
Hutchings, Quortne
Committee Members
Hu, Xiaodan
Keywords
Student Affairs, Case Management, Minoritized Students, Student Affairs Case Management Model, Academic Concerns, First-Generation College Students, Low-Income College Students, College Students of Color, Case Study, Basic Needs, Psychosocial Stressors
Abstract
Colleges and universities are incorporating case management services to support the increasing needs and psychosocial stressors of their students. While there is quantitative research on the efficacy of case management services in higher education, there is dearth literature examining the experiences of minoritized college students engaging in these services. The purpose of this study is to better understand how case management services foster minoritized students’ ability to manage psychosocial stressors. This study was informed by the Student Affairs Case Management Model and utilized an intrinsic, qualitative, case study methodology. Data was collected via interviews with six minoritized students participating in case management services and one case manager at a large, private, liberal arts institution in the Midwest. Five themes emerged from the research: (1) supporting the whole student supports minoritized students’ needs; (2) dependability and proactive outreach facilitate minoritized students’ help seeking behaviors; (3) student insight is mutually constructed; (4) collaboratively organizing goals and interventions foster minoritized student ownership of managing life stressors; (5) and providing reassurance builds confidence. The findings of this research can inform case management practice on college campuses to support students that may be experiencing difficulty.
Publisher
Northern Illinois University
Rights Statement
In Copyright
Rights Statement 2
NIU theses and dissertations are protected by copyright. They may be viewed from Huskie Commons for any purpose, but reproduction or distribution in any format is prohibited without the written permission of the authors, unless otherwise indicated.
Recommended Citation
Cravens, Thomas L. II, "The Transformative Power of Student Affairs Case Management: A Qualitative Case Study" (2023). Dissertations of Practice. 9.
https://huskiecommons.lib.niu.edu/allgraduate-disspractice/9
