Publication Date

1992

Document Type

Dissertation/Thesis

First Advisor

Pickle, Judy Fay, 1943-

Degree Name

M.S. Ed. (Master of Education)

Department

Department of Curriculum and Instruction

LCSH

School management teams||School management and organization--United States||Quality circles--United States

Abstract

This study focused on quality circles used in industry by examining the Malcolm Baldridge Quality Award Winners. Similarities between the winners were examined using a coding analysis derived from concepts derived from the literature. Subjects included the three Malcolm Baldridge Quality Award Winners willing to be interviewed. Various conclusions seem to be implied by the study. First, management must be directly involved. Second, the system should not be voluntary, and should encompass the entire organizations. Decisions to join individual teams may be left to the employees. Communication should be consciously developed, and all employees should receive training. The customer should come first. The organization should use cross functional as well as natural management teams.

Comments

Includes bibliographical references (pages [59]-62)

Extent

vi, 67 pages

Language

eng

Publisher

Northern Illinois University

Rights Statement

In Copyright

Rights Statement 2

NIU theses are protected by copyright. They may be viewed from Huskie Commons for any purpose, but reproduction or distribution in any format is prohibited without the written permission of the authors.

Media Type

Text

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