Jacobs, Larry W.
B.S. (Bachelor of Science)
Department of Operations Management and Information Systems
The International Standards Organization's "ISO 9000" series is among the hottest of topics in the American business world. The ISO quality system standard has been adopted by the European Community (EC). In fact the EC has approved the mandatory registration for many industries and because of this many think of it as a European standard. In reality ISO is an international quality standard with 96 counties including the United States being involved with its writing. This Thesis is a overview of the ISO series. It includes a historic definition of the series and the thorough development of the issues surrounding an ISO implementation program. I have explored many of the concerns firms interested in an ISO certification program should understand while adding personal insights I have gained through participating in an ISO certification program at work.
Lutman, William T., "ISO 9000 : can America demonstrate a commitment to quality?" (1993). Honors Capstones. 704.
Northern Illinois University
Rights Statement 2
NIU theses are protected by copyright. They may be viewed from Huskie Commons for any purpose, but reproduction or distribution in any format is prohibited without the written permission of the authors.