Publication Date

1-1-1993

Document Type

Dissertation/Thesis

First Advisor

Jacobs, Larry W.

Degree Name

B.S. (Bachelor of Science)

Department

Department of Operations Management and Information Systems

Abstract

The International Standards Organization's "ISO 9000" series is among the hottest of topics in the American business world. The ISO quality system standard has been adopted by the European Community (EC). In fact the EC has approved the mandatory registration for many industries and because of this many think of it as a European standard. In reality ISO is an international quality standard with 96 counties including the United States being involved with its writing. This Thesis is a overview of the ISO series. It includes a historic definition of the series and the thorough development of the issues surrounding an ISO implementation program. I have explored many of the concerns firms interested in an ISO certification program should understand while adding personal insights I have gained through participating in an ISO certification program at work.

Comments

Includes bibliographical references.

Extent

34 pages

Language

eng

Publisher

Northern Illinois University

Rights Statement

In Copyright

Rights Statement 2

NIU theses are protected by copyright. They may be viewed from Huskie Commons for any purpose, but reproduction or distribution in any format is prohibited without the written permission of the authors.

Media Type

Text

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