Publication Date

5-5-2017

Document Type

Dissertation/Thesis

First Advisor

Damodaran, Purushothaman

Degree Name

B.S. (Bachelor of Science)

Department

Department of Industrial and Systems Engineering

Abstract

The Physician Treatment Center (PTC) at Central DuPage Hospital, part of Northwestern Medicine, has seen a 21% increase in patients over the past year. This increase caused severe strain on PTC staff and space. Before deciding to purchase more resources, according to best business practices, the project team was assembled to optimize process efficiency. The purpose of this study is to reduce overworking and overcrowding in the PTC through accurate centralized scheduling and the reduction of patient in-room time. These together will lead to a reduction in the check-in to discharge time of the patient. These objectives were accomplished through the use of Six Sigma’s DMAIC Cycle and Lean methodology.

Extent

30 pages

Language

eng

Publisher

Northern Illinois University

Rights Statement

In Copyright

Rights Statement 2

NIU theses are protected by copyright. They may be viewed from Huskie Commons for any purpose, but reproduction or distribution in any format is prohibited without the written permission of the authors.

Media Type

Text

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