Author

Michael Carew

Publication Date

1-1-2007

Document Type

Dissertation/Thesis

First Advisor

Wunsch, Daniel R.

Degree Name

B.S. (Bachelor of Science)

Department

Department of Operations Management and Information Systems

Abstract

Six Sigma is a process for reduction of variation in processes to a level of 3.4 errors per one million opportunities. The paper analyzes whether or not Six Sigma is worth the hype using several angles. The background and history of Six Sigma along with its beginnings at Motorola and General Electric are examined to establish a foundation for argument. A thorough analysis of Six Sigma usage currently is conducted, and four keys to success are discussed including ability to handle a large capital outlay, commitment, follow through, and a change-based culture. In addition, factors that cause Six Sigma to fail are mentioned and include focusing too much on the bottom line, little management support, bad employee talent allocation, and poor project supply, selection, and scope. With these points recognized, it was found that there are several misconceptions of Six Sigma including Six Sigma's negative affect on stock price and the notion that Six Sigma is a "magic bullet" that solves all problems easily. To conclude, it is argued that, based on findings, Six Sigma is absolutely worth the hype. These findings are based on the need for quality, cost savings, and process streamlining in business operations.

Comments

Includes bibliographical references.

Extent

41 pages

Language

eng

Publisher

Northern Illinois University

Rights Statement

In Copyright

Rights Statement 2

NIU theses are protected by copyright. They may be viewed from Huskie Commons for any purpose, but reproduction or distribution in any format is prohibited without the written permission of the authors.

Media Type

Text

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