Publication Date


Document Type

Student Project

First Advisor

Schuller, Mark


Center for Nonprofit and NGO Studies


The purpose of this study is to identify organizational factors that impact volunteer retention. Many nonprofit groups struggle to retain volunteers. Previous studies of volunteer practices within organizations have identified many common themes among organizational practices that may impact volunteer retention. Organizational climate, volunteer motives and matching organizational values, as well as volunteer satisfaction with activities are all extremely important factors to consider when evaluating what organizations are doing that retains or loses volunteers. Considering these factors, I designed a survey to collect data from organizations on their volunteer practices and retention rates. Sixteen responses from organizations that utilize volunteers were collected and this information was reviewed and analyzed in order to recognize patterns and make recommendations to organizations on how to retain volunteers.


Northern Illinois University