Kortegast, Carrie A.
Ed.D. (Doctor of Education)
Department of Counseling and Higher Education (CAHE)
The purpose of this dissertation was to understand the experience of higher education crisis leaders while facing an unprecedented crisis. COVID-19 thrust senior student affairs professionals, who most often serve as crisis leaders on small college campuses, into the position of decision-maker guiding the campus response to the pandemic. The research explored the crisis leadership experience of SSAOs during the first year of their crisis response. Five themes emerged from the data collected during the research: a) the influence of institutional structure and culture on decisions, b) uniqueness of crisis decision making, c) engagement and utilization of human resources, d) changes to professional practice/profile, and e) the emotional toll of crisis leadership. Implications for practice are offered as a result of the research conducted.
Lango, Michael R., "Oh, You're the one That's Keeping Us Open: Senior Student Affairs officers' Crisis Leadership and Decision Making in Response to COVID-19" (2021). Graduate Research Theses & Dissertations. 7284.
Northern Illinois University
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