Publication Date


Document Type


First Advisor

Jaekel, Kathryn S.

Degree Name

Ed.D. (Doctor of Education)

Legacy Department

Department of Counseling and Higher Education (CAHE)


Thousands of undocumented students are enrolled in post-secondary education institutions across the nation and continue to encounter challenges in accessing the resources and support for an equitable transition into these institutions. The goal of this qualitative case study was to explore the experiences and knowledge gaps of Strategic Enrollment Management (SEM) staff by examining their perceptions of their role and responsibility in supporting undocumented students and their assessment of the campus climate and culture for undocumented students. While scholarship exists about undocumented students in colleges and universities, this research explores this in the context of the community college, where there is an overrepresentation of underrepresented groups. Findings from this study include a linguistic “us” versus “them” dichotomy, racism endemic in processes within the institution, and a lack of institutional mechanisms including a diversity, equity, and inclusion office, guidance, or resources. These qualitative findings contribute to the richness in our understanding of the staff experience to the literature on enrollment management for undocumented students in community colleges.


92 pages




Northern Illinois University

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