Thurmaier, Kurt M.
Ph.D. (Doctor of Philosophy)
Department of Political Science
This dissertation empirically tests the effects of system context conditions such as political dynamics, legal framework, and conflict history on collaborative performance in the context of mandated collaborative governance regimes (CGRs) at the local level, namely the Illinois 9-1-1 Emergency Telephone System Boards (ETSBs). More specifically, this study examines how system context conditions affect the decision-making capacity of the Illinois 9-1-1 emergency call service and whether the system context and formative conditions affect the 9-1-1 ETSB’s productivity performance expressed through collaborative capacity to manage and marshal financial resources. The results suggest that more importance should be given to the influence of the system context constraints on collaborative outcomes, such as collaborative decision-making capacity and goal agreement as well as financial sustainability, specifically in the mandated CGRs, as they are vulnerable to the political and stakeholder pressures. This research contributes to the studies on networks and collaborative governance by identifying the nature of system context constraints and the extent to which they can limit collaborative decision-making and resource-management capacities. This dissertation used both qualitative and quantitative methodologies to provide insights on factors affecting performance in mandated collaborative governance regimes that will be of interest to both policy makers and researchers interested in collaborative public management.
Ceka, Erica, "Understanding Collaborative Performance: The Case of Illinois 9-1-1 Emergency Call Service" (2019). Graduate Research Theses & Dissertations. 6906.
Northern Illinois University
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