Publication Date


Document Type


First Advisor

Green, Gerald G.||Hackamack, Lawrence C. (Lawrence Carroll), 1921-

Degree Name

M.S. (Master of Science)

Legacy Department

Department of Management


Personnel management


The purpose of the study was to determine if sensitivity training could be used successfully as a management training device. Because of the divided opinion concerning the value of sensitivity training to business a study to determine its merit was needed. Secondary data from books, periodicals, and unpublished papers from the Swen Franklin Parson Library at Northern Illinois University was used almost exclusively. Materials from other area libraries and data obtained directly from National Training Laboratories' Institute for Applied Behavioral Science in Washington, D. C. were also presented in the study. Personal experiences from sensitivity training sessions, including a two-week session in Bethel Maine, were used. The study revealed that there were quite mixed opinions regarding the value of sensitivity training to business. It was found that sensitivity training did give the individual clear insight into human relations but did not deal with the specifics needed to help the organization operate more efficiently. It was also found that sensitivity training was used as the base upon which Grid Organization Development was built. The Managerial Grid took sensitivity training one step further by applying what managers had learned about human relations and relating it directly to the business organization. Further research is needed in the areas of specific evaluation of the results of Grid Organization Development. The performance of organizations after having experienced Grid Organization Development should be compared to the organizations' performance prior to this type of training. Another approach to evaluating the worth of Grid Organization Development is to compare the performance of similar firms, one of which has experienced Grid Organization Development and one of which has not.


Includes bibliographical references.


vii, 60 pages




Northern Illinois University

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