Publication Date


Document Type


Degree Name

M.S. (Master of Science)

Legacy Department

Department of Nursing


Nurse and patient; Patients--Attitudes; Patient satisfaction; Communication in nursing


No studies currently exist that identify patients' perceptions of important nurse caring behaviors in an urgent care setting. The purpose of this retrospective descriptive, correlational study was to identify patients' perceptions of important nurse caring behaviors in an adult urgent care setting using the Caring Behaviors Assessment (CBA). Also identified were differences in patients' perceptions according to urgent and non-urgent triage levels. The CBA, which is ordered in seven subscales corresponding to the carative factors in Watson's Caring Theory, was administered to 82 subjects selected systematically during a follow-up telephone call 48 hours after their urgent care visits. Findings revealed that patients in this setting ranked technical nurse caring behaviors highest in importance. No differences were found between triage levels. Nurses in this setting could promote caring through technical proficiency as well as through communication to patients about delays in obtaining medical care and comprehensive patient teaching.


Includes bibliographical references (pages [112]-115)


[viii], 159 pages




Northern Illinois University

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