Publication Date


Document Type


First Advisor

Lambrecht, Keith W.

Degree Name

M.S. Ed. (Master of Education)

Legacy Department

Department of Physical Education


Professional sports--United States--Management--Psychological aspects; Professional sports--Canada--Management--Psychological aspects; Job satisfaction--Canada; Job satisfaction--United States


The purpose of this study was to measure the perceived level of job satisfaction in front office management personnel employed by professional sport franchises in Major League Baseball (MLB), the National Basketball Association (NBA), the National Football League (NFL), and the National Hockey League (NHL). Utilizing a packet containing a cover letter explaining the study, a personal data sheet, and the long form Minnesota Satisfaction Questionnaire (MSQ), 1678 subjects were asked to share their perceptions about their jobs. Two hundred and ninety five (295) subjects, 116 from MLB, 80 from the NBA, 48 from the NFL, and 51 from the NHL, representing a response rate of approximately 18%, returned usable surveys. A one way analysis of variance (ANOVA) was utilized for hypothesis testing. Tukey's .05. The subjects of the study indicated varying levels of satisfaction with all 20 job facet scales measured by the MSQ. The two highest ranked job facets were "moral value" and "activity". The two lowest ranked job facets were "compensation" and "advancement opportunities". Demographically, the sample was comprised primarily of young (77.2%) Caucasian (90.1%) males (83.9%) holding undergraduate degrees (62.5%).


Includes bibliographical references.


v, 102 pages




Northern Illinois University

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