Finkelstein, Lisa M.||Subramony, Mahesh
M.A. (Master of Arts)
Department of Psychology
Team learning approach in education--Psychological aspects; Group work in education--Psychological aspects; Emotions--Management; Organizational behavior
Grandey's (2000) framework of emotional labor was extended to propose a modified framework of diversity and emotional labor. It was proposed that diverse workgroup composition may be considered a situational variable that triggers affective reactions within interpersonal and workgroup contexts and interactions. This framework suggests that emotional labor may be considered an important mediating variable that can account for a number of relationships between diversity and both individual and workgroup well-being. The current study provided some initial tests of the proposed framework using a complementary, multi-level approach. At the individual level, relationships between diversity, emotional labor, and well-being outcomes were evidenced. At the group level, no significant relationships between heterogeneity, aggregate emotional labor, and group well-being outcomes were demonstrated. The implications of these results, and their significance for the modified model proposed are discussed.
Imose, Ruth A., "Diversity and emotional labor in student project teams : initial tests of a theoretical framework" (2015). Graduate Research Theses & Dissertations. 2272.
iii, 171 pages
Northern Illinois University
Rights Statement 2
NIU theses are protected by copyright. They may be viewed from Huskie Commons for any purpose, but reproduction or distribution in any format is prohibited without the written permission of the authors.